Privacy policy

Smartsisters operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Smartsisters is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services.
• Marketing and Advertising.
• Security and Fraud Prevention.
• Communicating with You.
• Legal Reasons.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:

• Right to Access / Know
• Right to Delete
• Right to Correct
• Right of Portability
• Right to Opt out of Sale or Sharing for Targeted Advertising

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@smartsisters.ai.

What we collect

When you place an order or contact us, we may collect your name, email, shipping address, phone number and order details. Payment is processed by secure third-party providers — we do not store full card details.

How we use it

• To process and ship your order.
• To respond to your questions and provide support.
• To send order updates and, if you opt in, occasional brand news.
• To comply with legal and accounting obligations.

Sharing

We share information only with trusted partners who help us deliver our service (payment processors, shipping carriers, email providers). We never sell your personal data.

Your rights

You may request access, correction or deletion of your personal information at any time by emailing support@smartsisters.ai.

Cookies

We use essential cookies to operate the site and analytics cookies to understand how visitors use it, so we can improve the experience.

Contact

SMARTSISTERS LIMITED · FLAT 5, 4/F, WON HING BUILDING, STANLEY STREET, Hong Kong Island, Hong Kong SAR · support@smartsisters.ai · +852 9019 2605 or contact us at FLAT 5, 4/F, WON HING BUILDING, STANLEY STREET, HK, HK For the purpose of applicable data protection laws, we are the data controller of your personal information.